At Rexmall, we aim to deliver your orders efficiently and reliably. This Shipping Policy outlines our shipping methods, costs, delivery times, and responsibilities.
We currently ship to all locations within Kenya. International shipping is not available at this time but may be offered in the future.
We offer standard (3-5 days, Ksh. 500), expedited (2-3 days, Ksh. 800), and overnight (1 day, Ksh. 1200) shipping. Free standard shipping applies to orders over Ksh. 5000.
Delivery times depend on the shipping method selected and your location. Orders are processed within 1-2 business days. Delays may occur due to weather or carrier issues.
Once your order ships, you’ll receive a confirmation email with a tracking number. Track your package on our website or via the carrier’s site.
If your order is lost or arrives damaged, contact us within 7 days of receipt at support@Rexmall.com. We’ll work with the carrier to resolve the issue or provide a replacement/refund.
Please provide accurate shipping information. We are not responsible for delays or losses due to incorrect addresses provided by the customer.
For questions about our Shipping Policy, contact us at support@Rexmall.com or 254706041400. Our team is available 24/7 to assist you.
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