At Rexmall, we want you to be completely satisfied with your purchase. Our Return Policy allows you to return eligible products within 30 days of receipt, provided they meet the conditions outlined below.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some items, such as software, downloadable products, or personalized items, are non-returnable unless defective.
To initiate a return, contact our customer support team at support@Rexmall.com or254706041400 within 30 days of receiving your order. Provide your order number and reason for the return. We will provide a return authorization and instructions for shipping the item back to us.
You are responsible for return shipping costs unless the return is due to a defective product or an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service to ensure the item reaches us safely.
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed to the original payment method within 7-10 business days. Original shipping costs are non-refundable.
If you receive a defective or damaged product, contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost, including return shipping. Please include photos of the issue when contacting us.
Certain items are non-returnable, including opened software, downloadable digital content, gift cards, and items marked as final sale. Products damaged due to misuse or improper handling are also non-returnable.
If you need a different item or variant (e.g., different size or color), contact us to arrange an exchange, subject to availability. Exchanges follow the same eligibility criteria as returns, and you may be responsible for additional shipping costs.
Products covered by our 1-year limited warranty can be returned for repair or replacement if defective due to manufacturing issues. Contact us to initiate a warranty claim, and do not attempt to repair the product yourself, as this voids the warranty.
You may cancel an order before it ships by contacting us. If the order has already shipped, it must be returned following our standard return process. Refunds for canceled orders are processed within 7-10 business days.
For questions about our Return Policy or to initiate a return, contact us at support@Rexmall.com or 254706041400. Our team is available 24/7 to assist you.
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